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Executive Summary 

Research Project 
"Decision making in the information age" 

Prof. Dr. Hermann Hill/Andrea Nesseldreher, Speyer (Germany)

The Research Institute for Public Administration at the German Postgraduate School for Administrative Sciences in Speyer (http://www.foev-speyer.de) was founded in 1976. It is an independent scientific institute funded equally by the national government and the state (Länder) governments. The institute has a long tradition of doing research in the field of e-government. Prof. Hill and his team have gathered knowledge for more than 15 years. The close association to the postgraduate school is as helpful as the regular working conferences on the administrative sciences and research seminars involving scientists and civil servants, together with visiting academic speakers from Germany and abroad. They provide a framework for discussing both the findings of recent research and new developments in the principles and practice of information technology in administrative organisations.

About the project:

The change from the industrial age into the information age has the distinction of a modified dealing with knowledge and information. Besides work and capital, they have become an important resource. Modern information- and communicationtechnologies allow a fast and worldwide distribution of information and a global sharing of knowledge. This development leads to an abundance of information, that makes it almost impossible to find the needed bit of information among the huge amount of available knowledge.

Public administration itself is a part of the information society and it is especially concerned by this development, as information and  knowledge are of vital importance for administrative matters. It needs legal, case-specific and sometimes technical information as a foundation for making “good”, in essence: rational and legal decisions. Topicality and completeness must be assumed.

Especially in public administration, decision makers are exposed to a lot of information out of different channels (for example normal and electronic mail, fax, archives, files and last but not least the internet). The challenge is, to discover knowledge which is relevant for a single administrative decision within an accumulation of data. It takes time and effort. Administration must adapt itself to these new conditions and keep itself open-minded towards new possibilities of how to deal with knowledge.

The goal of the project is to explore an improved way of administrative decision making. The theory of decision making is dominated by juridical requirements, but it must also include psychological and technical aspects. The research will primarily cover the possibilities of electronical support for decision making with an explicit attention on juridical matters of decision making, such as discretion, judgements and weightings.

Although the imagination of an automatic decision, being spat out by a machine, is far away from being real, there are different approaches for electronic decision support.

  • The important facts of the case can be located by special search engines both in the internet as well as intern administrative archives.
  • Document- and knowledgemanagementsystems offer a great relieve concerning the maintenance of existing and stored knowledge in files and archives, as far as they are digitalized
  • New methods like data mining and text mining alleviate the access and the retrieval of data.
  • Within the scope of decisions including discretional elements, it is possible to support a decision maker with special softwaretools in the process of valuing alternatives and selecting between them.
  • The participation of citizens and concerned persons, which is necessary for town-planning or concluding about big projects (like an incinerating plant for example),  can take place on multimedia platforms in the internet.

Using these possibilities, public administration should be able to make "better" decisions , which means more rational, more transparent and more comprehensible decisions. It satisfies the requirements of a constitutional state and makes administrative decisions more acceptable for citizens.

The cognitions of the project shall add  new aspects to the law of administrative proceedings.

 

Contact:
Prof. Dr. Hermann Hill / Andrea Nesseldreher

Organization: 
Research Institute for Public Administration at the German University for Administrative Sciences Speyer

Postal Address: 
Postbox 14 09  
67324 Speyer, Germany

Telephone Hill:
 ++49 (0) 6232 / 654-328
Hill@dhv-speyer.de 

Telephone Nesseldreher: 
++49 (0) 6232 / 654-391 
Nesseldreher@foev-speyer.de
 

Telefax
++49 (0) 6232 / 654-290

Website:
http://www.foev-speyer.de/entscheiden



Forschungsprojekt: Entscheiden im Informationszeitalter
Forschungsinstitut für öffentliche Verwaltung (FÖV) - Postfach 1409 - D-67324 Speyer